I won a pair of shoes following 3 weeks of constant advertising on a
blog. They refuse to honor the prize & give me the shoes.
On April 7th, the blog
started a contest wherein they would advertise the heck out of
Naturalizer through all forms of social media (twitter, facebook, blogs,
email sign-ups) for 2weeks. In return one winner would win a free
pair of naturalizer shoes.
On April 21, I was notified that I had won the free shoes, and supplied
my info.
On May 1st, I receive a UPS package from Naturalizer with a
card that says I'm entitled to a free pair of shoes with a coupon code.
I placed the order on May 1. By May 10, I hadn't
seen a change on the website as to the status, and called Customer
Service. I was told that I had to wait 10-14 BUSINESS Days before I
should be "concerned."
I called on Fri, May 18 to be told that my order was cancelled on May
9th. I was told the money was refunded to the credit card. I explained
I did not have a credit card used for the purchase, I had a promo code.
They said they'd get a new promo code sent to me within 24 hours.
On May 21, I called again, and after being on the phone with them for a
half an hour, I was told that sometime in the next week I should get a
new promo code.
Meanwhile I've had nasty interactions with whoever runs their Facebook
account, basically telling me to get over it.
Naturalizer received 2 weeks of free advertising on twitter, facebook,
and blogs and had over 165 entries to a contest, and now they refuse to
honor their obligation of providing the shoes.
Since
Naturalizer refuses to honor their commitment, and give me the shoes I won by way
of free advertising, I have filed a complaint against them with the
Better Business Bureau.
I would suggest any bloggers that are thinking about doing a contest
with them, think long and hard, as they refuse to honor their
commitments, suck up the free advertising, and then don't provide the
winner with the shoes as promised.
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